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CUSTOMER SATISFACTION MEASUREMENT AND MANAGEMENT: USING THE VOICE OF THE CUSTOMER

NAUMANN, EARL

CUSTOMER SATISFACTION MEASUREMENT AND MANAGEMENT: USING THE VOICE OF THE CUSTOMER - S.E. - Estados Unidos THOMSON EXECUTIVE PRESS 1995 S.L. - 457

DONADO POR GUILLERMO AROSEMENA

ISBN: 0538844396

LCCN: 104723

Subjects--Topical Terms:
EVALUACION DE PROYECTOS
SISTEMA DE ADMINISTRACION

Dewey Class. No.: 658.812

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CUSTOMER SATISFACTION MEASUREMENT AND MANAGEMENT: USING THE VOICE OF THE CUSTOMER

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