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020 _a0029110459
041 _aeng
082 _a658.812
100 _aGALE, BRADLEY T.
245 0 _aMANAGING CUSTOMER VALUE CREATING QUALITY AND SERVICE THAT CUSTOMERS CAN SEE
250 _aS.E.
260 _aEstados Unidos
_bTHE FREE PRESS
_c1994
260 _aNEW YORK
300 _a424
650 _aCALIDAD
650 _aMARKETING
650 _aPRODUCTOS
710 _aTHE FREE PRESS
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010 _a104729
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