| 000 | 00693nam a2200253Ia 4500 | ||
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| 005 | 20250425162729.0 | ||
| 008 | 250425s9999 xx 000 0 und d | ||
| 020 | _a0684832569 | ||
| 041 | _aeng | ||
| 082 | _a658.812 | ||
| 100 | _aHESKETT, JAMES L. | ||
| 245 | 0 | _aTHE SERVIVE PROFIT CHAIN: HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AN VALUE | |
| 250 | _a1SH ED. | ||
| 260 |
_aEstados Unidos _bTHE FREE PRESS _c1997 |
||
| 260 | _aNEW YORK | ||
| 300 | _a301 | ||
| 500 | _aDONADO POR GUILLERMO AROSEMENA | ||
| 650 | _aGESTION DE SERVICIOS | ||
| 650 | _aNEGOCIOS | ||
| 650 | _aVENTAS | ||
| 710 | _aTHE FREE PRESS | ||
| 942 | _c01 | ||
| 010 | _a103619 | ||
| 999 |
_c235270 _d235270 |
||