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| 041 | _aeng | ||
| 082 | _a658.812 | ||
| 100 | _aKANDAMPULLY, JAY | ||
| 245 | 0 | _aSERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE | |
| 250 | _a1ST ED. | ||
| 260 |
_aEstados Unidos _bROUTLEDGE _c2001 |
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| 260 | _aNEW YORK | ||
| 300 | _a339 | ||
| 650 | _aHOTELERIA Y TURISMO-DESARROLLO | ||
| 650 | _aMERCADO | ||
| 650 | _aSERVICIO AL CLIENTE | ||
| 650 | _aTURISMO | ||
| 700 | _aMOK, CONNIE | ||
| 700 | _aSPARKS, BEVERLEY | ||
| 942 | _c01 | ||
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