000			00680nam a2200253Ia 4500
005			20250425162615.0
008			250425s9999 xx 000 0 und d
020			_a9780073380933
041			_aeng
082			_a658.8
100			_aZEITHAML, VALARIE A.
245		0	_aSERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
250			_a5TH ED.
260			_aBOSTON
260			_aEstados Unidos _bMCGRAW-HILL/IRWIN _c2009
300			_a708
650			_aINDUSTRIAS DE SERVICIO-MARKETING
650			_aMARKETING
650			_aSERVICIOS AL CLIENTE-MARKETING
700			_aBITNER, MARY JO
700			_aGREMLER, DWAYNE D.
942			_c01
010			_a90106
999			_c232700 _d232700