000 00614nam a2200241Ia 4500
005 20250425162139.0
008 250425s9999 xx 000 0 und d
020 _a0071199144
041 _aeng
082 _a658.8
100 _aZEITHAML, VALARIE A.
245 0 _aSERVICES MARKETING: INTEGRATONG CUSTOMER FOCUS ACROSS THE FIRM
250 _a3RD ED.
260 _aBOSTON
260 _aEstados Unidos
_bMCGRAW-HILL
_c2003
300 _a668
500 _aINGLES
650 _aSERVICIO AL CLIENTE
650 _aSERVICIOS DE MARKETING
710 _aMCGRAW-HILL, INC.
942 _c01
010 _a52907
999 _c223266
_d223266