TY  - BOOK
AU  - Steinberg, Randy A.
TI  - Architecting ITSM: A Reference Of Configuration Items And Building Blocks For A Comprehensive IT Service Management Infrastructure
SN  - 9781490719573
U1  - 720 
PY  - 2014///
CY  - Estados Unidos
PB  - Trafford Publishing
KW  - Architecting ITSM
KW  - Infrastructure
N1  - Incluye indice
ER  -