TY  - BOOK
AU  - SPECTOR, ROBERT
ED  - JOHN WILEY & SONS, INC.
TI  - THE NORDSTROM WAY: THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY
SN  - 0471161608
U1  - 658.8 
PY  - 1995///
CY  - Estados Unidos
PB  - JOHN WILEY &  SONS, INC.
KW  - SERVICIO AL CLIENTE
ER  -