SPECTOR, ROBERT <br/><br/>
THE NORDSTROM WAY: THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY 

 - S.E. 
 - Estados Unidos  JOHN WILEY &  SONS, INC.  1995 NEW YORK 
 - 244 
<br/><br/><label>ISBN: </label>0471161608 
<br/><br/><label>LCCN: </label>104725 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICIO AL CLIENTE
<br/><br/><label>Dewey Class. No.: </label>658.8