TY - BOOK AU - BOYETT, JOSEPH H. ED - A DUTTON BOOK TI - THE QUALITY JOURNEY HOW WINNING THE BALDRIGE SPARKED THE REMAKING OF IBM SN - 0525936599 U1 - 338.76 PY - 1993/// CY - Estados Unidos PB - A DUTTON BOOK KW - CALIDAD KW - INDUSTRIA KW - INFORMATICA ER -