BOYETT, JOSEPH H. THE QUALITY JOURNEY HOW WINNING THE BALDRIGE SPARKED THE REMAKING OF IBM - 1SH ED. - Estados Unidos A DUTTON BOOK 1993 NEW YORK - 349 ISBN: 0525936599 LCCN: 104564 Subjects--Topical Terms: CALIDADINDUSTRIAINFORMATICA Dewey Class. No.: 338.76