TY  - BOOK
AU  - LEVIT, STEVE
ED  - MCGRAW-HILL, INC.
TI  - QUALITY IS JUST THE BEGINNING: MANAGING FOR TOTAL RESPONSIVENESS
SN  - 007037925
U1  - 658.562 
PY  - 1994///
CY  - Estados Unidos
PB  - MCGRAW-HILL, INC.
KW  - ESTADOS UNIDOS
KW  - GESTION DE LA CALIDAD TOTAL
ER  -