MCNAIR, C. J. BENCHMARKING: A TOOL FOR CONTINUOUS IMPROVEMENT - 1ST ED. - Estados Unidos JOHN WILEY & SONS, INC. 1992 NEW YORK - 344 ISBN: 0471132063 LCCN: 104439 Subjects--Topical Terms: CAMBIOEFICACIAORGANIZACION Dewey Class. No.: 658.5