TY  - BOOK
AU  - CAMP, ROBERT C.
ED  - ASQ QUALITY PRESS
TI  - BUSINESS PROCESS BENCHMARKING: FINDING AND IMPLEMENTING BEST PRACTICES
SN  - 0873892968
U1  - 658.562 
PY  - 1994///
CY  - Estados Unidos
PB  - ASQ QUALITY PRESS
KW  - ADMINISTRACION
KW  - VALORACIONES COMPARATIVAS
ER  -