TY - BOOK AU - LYNCH, RICHARD L. AU - CROSS, KELVIN F. ED - BLACKWELL BUSINESS TI - MEASURE UP! YARDSTICKS FOR CONTINUOUS IMPROVEMENT SN - 1557864616 U1 - 658.5 PY - 1993/// CY - Estados Unidos PB - BLACKWELL BUSINESS KW - CONTROL DE CALIDAD KW - LOGISTICA EMPRESARIAL ER -