HESKETT, JAMES L. <br/><br/>
THE SERVIVE PROFIT CHAIN: HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AN VALUE 

 - 1SH ED. 
 - Estados Unidos  THE FREE PRESS  1997 NEW YORK 
 - 301 
<br/><br/> DONADO POR GUILLERMO AROSEMENA 
<br/><br/><label>ISBN: </label>0684832569 
<br/><br/><label>LCCN: </label>103619 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GESTION DE SERVICIOS<br/>NEGOCIOS<br/>VENTAS
<br/><br/><label>Dewey Class. No.: </label>658.812