HOROVITZ, JACQUES <br/><br/>
TOTAL CUSTOMER SATISFACTION: PUTTING THE WORLD´S BEST PROGRAMS TO WORK 

 - 1SH ED. 
 - Estados Unidos  FINANCIAL TIMES  1994 NEW YORK 
 - 300 
<br/><br/> DONADO POR GUILLERMO AROSEMENA 
<br/><br/><label>ISBN: </label>0786301082 
<br/><br/><label>LCCN: </label>103580 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ESTRATEGIAS DE GESTION<br/>LIDERAZGO<br/>PODER SOCIAL
<br/><br/><label>Dewey Class. No.: </label>658.812