TY  - BOOK
AU  - GEORGE, MICHAEL L.
TI  - LEAN SIX SIGMA FOR SERVICE: HOW TO USE LEAN SPEED AND A SIX SIGMA QUALITY TO IMPROVE SERVICES AND TRANSACTIONS
SN  - 0071418210
U1  - 658.562 
PY  - 2003///
CY  - Estados Unidos
PB  - MCGRAW HILL
KW  - CONTROL DE CALIDAD-METODOS ESTADISTICOS
KW  - INDUSTRIAS DE SERVICIO-CONTROL DE CALIDAD
KW  - METODOLOGIA SEIS SIGMA
ER  -