KANDAMPULLY, JAY <br/><br/>
SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE 

 - 1ST ED. 
 - Estados Unidos  ROUTLEDGE  2001 NEW YORK 
 - 339 
<br/><br/><label>ISBN: </label>0789011417 
<br/><br/><label>LCCN: </label>91455 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTELERIA Y TURISMO-DESARROLLO<br/>MERCADO<br/>SERVICIO AL CLIENTE<br/>TURISMO
<br/><br/><label>Dewey Class. No.: </label>658.812