TY  - BOOK
AU  - HARVEY, JEAN
ED  - AMERICAN SOCIETY FOR QUALITY
TI  - MANAGING SERVICE DELIVERY PROCESSES: LINKING STRATEGY TO OPERATIONS
SN  - 0873896750
U1  - 658 
PY  - 2006///
CY  - Estados Unidos
PB  - AMERICAN SOCIETY FOR QUALITY
KW  - NEGOCIOS
KW  - ORGANIZACION
ER  -