TY - BOOK AU - DAVENPORT, THOMAS H. ED - HARVARD BUSINESS SCHOOL TI - PROCESS INNOVATION: REENGINEERING WORK THROUGH INFORMATION TECHNOLOGY SN - 0875843662 U1 - 338.064 CY - BOSTON KW - INNOVACIONES TECNOLOGICAS KW - TECNOLOGIA DE LA INFORMACION N1 - VLIR ER -