TY  - BOOK
AU  - SMITH, RALPH
ED  - JOHN WILEY & SONS, LTD
TI  - BUSINESS PROCESS MANAGEMENT AND THE BALANCED SCORECARD: USING PROCESSES AS STRATEGIC DRIVERS
SN  - 0470047461
U1  - 658.51 
PY  - 2007///
CY  - Estados Unidos
PB  - JOHN WILEY & SONS, INC
KW  - ESTRATEGIAS
KW  - NEGOCIOS
KW  - PRODUCCION
ER  -