TY  - BOOK
AU  - HESKETT, JAMES L.
ED  - FREE PRESS
TI  - THE SERVICE PROFIT CHAIN: HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE
SN  - 0684832569
U1  - 658.812 
PY  - 1997///
CY  - Estados Unidos
PB  - THE FREE PRESS
KW  - CLIENTES
KW  - PRODUCTIVIDAD
KW  - SERVICIO AL CLIENTE
N1  - FOTOCOPIA
ER  -