HESKETT, JAMES L. <br/><br/>
THE SERVICE PROFIT CHAIN: HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE 

 - 1A ED. 
 - Estados Unidos  THE FREE PRESS  1997 NEW YORK 
 - 300 
<br/><br/> FOTOCOPIA 
<br/><br/><label>ISBN: </label>0684832569 
<br/><br/><label>LCCN: </label>49817 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CLIENTES<br/>PRODUCTIVIDAD<br/>SERVICIO AL CLIENTE
<br/><br/><label>Dewey Class. No.: </label>658.812