KAPLAN, ROBERT S. THE BALANCED SCORECARD - 1ST ED. - BOSTON Estados Unidos PRESIDENT AND FALLOWS OF HARVARD COLLEGE 1996 - 322 ISBN: 0875846513 LCCN: 32692 Subjects--Topical Terms: EVALUACIONORGANIZACIONPLANIFICACION ESTRATEGICAPRODUCCION INDUSTRIAL Dewey Class. No.: 658.4012