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SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE

KANDAMPULLY, JAY

SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE - 1ST ED. - Estados Unidos ROUTLEDGE 2001 NEW YORK - 339

ISBN: 0789011417

LCCN: 91455

Subjects--Topical Terms:
HOTELERIA Y TURISMO-DESARROLLO
MERCADO
SERVICIO AL CLIENTE
TURISMO

Dewey Class. No.: 658.812

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