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THE SERVICE PROFIT CHAIN: HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE

HESKETT, JAMES L.

THE SERVICE PROFIT CHAIN: HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE - 1A ED. - Estados Unidos THE FREE PRESS 1997 NEW YORK - 300

FOTOCOPIA

ISBN: 0684832569

LCCN: 49817

Subjects--Topical Terms:
CLIENTES
PRODUCTIVIDAD
SERVICIO AL CLIENTE

Dewey Class. No.: 658.812

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